The Intercom Blog

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Learn how MCP enables Fin to connect with your business tools seamlessly, creating more powerful, personalized… Read more

Nuno Teixeira

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Published Apr 28, 2025 3 min

Response Time: Vol. 44

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling