The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Is the AI hype justified, or is there more to the story? Renowned industry analyst Benedict Evans cuts through the noise and reveals what AI really means for industries like customer service.
Customer Service 2 min read
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
AI & Automation 7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our research process and the data we uncovered.
Customer Service 4 min read
If your customers aren’t getting optimal results from your AI agent, they might not feel comfortable using it. The key to getting past this? Building trust by practicing transparency, providing guidelines, and setting expectations upfront.
Customer Service 34 min watch
In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Sam Barrett, Head of Customer Experience at Runna, about how he goes the extra mile for customers, and more.
Customer Service 8 min read
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
AI & Automation 21 min watch
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Victor Salinas, Head of Customer Success at VMetrix, about what movie robot he’d choose as his AI sidekick, and more.
Customer Service 27 min watch
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
