The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
AI & Automation 21 min watch
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
Customer Service 8 min read
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Victor Salinas, Head of Customer Success at VMetrix, about what movie robot he’d choose as his AI sidekick, and more.
Customer Service 27 min watch
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
Customer Service 8 min read
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
