The Ticket: Defining and evaluating a remarkable customer experience

We explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.

Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem ownership, where customers value companies that take ownership of their issues and work towards resolving them.

The conversation also touches on the role of AI in delivering a remarkable experience and the need for continuous improvement and measurement of customer experience.