New Guide

The New Economics of Customer Service

AI has broken the linear growth model, forever changing the economics of customer service. Support teams are now slashing response times, increasing efficiency, and improving CSAT—without expanding headcount.

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What's Inside

Learn how AI breaks the linear CS growth model, the new opportunities for teams to create value, the costs of delaying AI adoption, and how to quantify the ROI of AI-first customer service.

01
AI broke the linear growth model
AI-first means you don’t have to choose between speed, great customer experiences, and low costs.
02
There are opportunity costs of not adopting AI
There are hidden costs when delaying AI-first customer service, and they all add up.
03
You can quantify the ROI of AI-first customer service
Learn how to determine AI’s real value for your team—and its impact on your bottom line.
04
You have new ways to create value
See how support teams can help to activate and retain customers, increasing customer lifetime value.

The New Economics of Customer Service

Download the guide
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The impact of AI speaks for itself. So do our customers.

 

"AI has opened up a world of new opportunities for support reps. They have time back to focus on new projects and provide more consultative support, rather than repeating the same process over and over."

Elli Neeld
Senior Product Education Content Creator
 

"The efficiency AI brings has allowed our team to focus on more strategic initiatives, like proactive customer success. Even if specialized roles like Knowledge Manager are required, they provide a high ROI by improving the AI engine and ultimately driving revenue growth."

Robb Clarke
Head of Technical Operations
 

"AI has opened up a world of new opportunities for support reps. They have time back to focus on new projects and provide more consultative support, rather than repeating the same process over and over."

Elli Neeld
Senior Product Education Content Creator
 

"The efficiency AI brings has allowed our team to focus on more strategic initiatives, like proactive customer success. Even if specialized roles like Knowledge Manager are required, they provide a high ROI by improving the AI engine and ultimately driving revenue growth."

Robb Clarke
Head of Technical Operations
Register for the webinar

Webinar: Exploring the New Economics of Customer Service

Join our webinar where we'll dig deep into the report findings, host a live panel discussion, and answer audience questions.

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Download the New Economics of Customer Service guide

See how AI makes it possible to offer better, faster, and cheaper customer service, and get real-world strategies from other support leaders to win exec buy-in—and drive results.