New at Intercom
Feature update
Improvement

Update participants in a conversation without sending a message ✨

Pranava avatar
Shared by Pranava • March 29, 2023

We have reintroduced the ability for teammates to add and remove conversation participants in the Inbox without having to send a reply for the changes to take effect.

  • In the '3 dots' menu on the conversation header, click on Manage Participants. You can also find this option by using Cmd+K.
  • After adding and removing participants through the modal your changes will take place straight away.
  • In the composer you can still add and remove participants by changing them in the 'To' field. You still need to send a reply for changes in that field to take effect.