Customer-Facing Ticket ID: Enhance Your Tickets Process with Easy Reference and Streamlined Communication

Your customers can now easily refer to their ticket IDs when communicating with your support team. This helps agents quickly locate and access the relevant information about their specific issue, leading to faster and more personalized support.

Ticket ID is also valuable for your customers when encountering recurring issues or when seeking assistance with previous resolutions.

Note: customers can see the ticket ID in the Messenger and Email notifications.