New at Intercom
Teammates can now see metadata [email headers] on all email conversations in the Inbox.
It allows for teammates to easily confirm the authenticity of emails, communicate with the intended recipient, and provide accurate information required for teammates to reply to emails. Particularly useful in the cases of:
from
address is usually different the reply-to
address.To start using this feature, go to the Inbox and click on any email conversation with header to expand and see more details. 👀
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