Uncover more insights from your reporting with Conversation Topics 📊

With conversation topics, you can now leverage ML to flexibly categorize your conversation data, helping you uncover insights, surface trends, and drive business decisions. Now, right from Intercom you can:

1) Learn exactly what their customers are talking about using an ML-generated report of the most common topics from customer conversations

2) Save time categorizing your conversations with topics that are automatically applied in the Inbox

3) Drive informed business decisions like product enhancements or support content creation through topic-level reporting

For more information on conversation topics, visit our help center or take a product tour.