The new version of our API gives you more powerful ways to manage and assign your customer conversations.

Gain greater control over conversations 💬

Automatically assign conversations to a team or a teammate, return the conversation title, and individually search for and display the admin and team assigned to a conversation.

Improve security with conversation redaction ❌

Redact specific parts of customer conversations, including the source message.

Enhanced contact and company reporting 📊

We've reintroduced the ability to list all segments associated with a contact or company, which will make it easier to report on what segments your contacts or companies are entering and leaving.

If you’re a developer with an app in our App Store, this new update also includes a health check endpoint to help you reduce churn by proactively reporting your app’s status to Intercom if it’s not working correctly. Review our developer docs to get started with API v2.2.