Solve customer questions before they ask with Predictive Answers

You can now use Predictive Answers in Resolution Bot to answer your customer’s questions - in context and before they ever start typing in the messenger.

To start automatically suggesting answers for users and visitors, go to Operator > Settings > ‘Suggest relevant answers.’ Then, enable Resolution Bot to suggest answers Before customers start typing. This will allow Resolution bot to automatically your existing Answers as predictions.

If you’d like to exclude any answers from being used, you can set this on an individual answer basis by unchecking this box.

For more information, visit our help doc.