Customize how your metrics are calculated with flexible aggregations 📊

Want to know your team’s average response time? Or see what’s the max length for closing a conversation? Starting today, you can easily answer those questions with our new flexible aggregations.

Across the Response Time, First Response Time and Time to Close charts you can now slice your conversation data in more ways so that it meets your exact reporting needs. Simply click on the Edit icon to change the default aggregation from the median to average, min or max.

To learn more about flexible aggregations and their availability, read our help article.