It's now even easier to manage and create macros for faster, more consistent support

Macros (formerly saved replies) are a powerful tool for shortening response times, all while keeping a support team's interactions consistent. But as your team and customer base grows, the number of macros can become unwieldy.

To help you empower your team to provide fast, consistent support, we’ve made it easier to manage, create and use macros.

• Control who can create, edit or delete saved replies by giving specific teammates the "Macros" permission.
• Streamline your workflow with a new settings page that lets you see, review and manage your entire library of macros.

• Make it easy for your team to find the exact macro they need. Simply type #shortcut to see all saved replies that contain the keywords you typed.
• Use one less click to preview the content of your macro. Simply hover over the title to verify it’s the right one to insert.

To learn more about macros, read this help article.