What the upcoming Intercom mobile SDK v5 deprecation means for you 📱

In order to continue to deliver the best and most secure experience to our mobile customers, we are deprecating v5 and below of the Intercom mobile SDKs.

Beginning June 30th, 2020, v5 and below of the iOS and Android SDKs will become unsupported, meaning they will no longer function in your app. To continue to use Intercom in your Android and iOS apps, you’ll need to upgrade to v6, which supports Android API level 21 (v5) and iOS 10 and above, and is where you can expect to see new features and updates moving forward.

After you upgrade, any end users using an old version of your app (pre-v6 upgrade) after June 30th, 2020 will not be able to access Intercom within your app. We advise you to encourage your users to upgrade to the latest version of your app to prevent any issues after v5 is deprecated on June 30th, 2020.

To get started with your upgrade, check out our documentation for Android and iOS.