Get the exact context you need in Inbox for better, faster conversations 📬👀

Our latest Inbox update ensures that you always have context to provide the right answer, fast. Say goodbye to searching for customer details outside of your Inbox, or worse, re-asking a customer or lead for info that’s already been shared. Here are three ways you can bring Intercom data into your conversation details panel for better, more efficient replies:

✅ Trace your customer’s journey with Recent page views, so you can know what they’ve already looked at before reaching out.

✅Provide better answers faster by seeing how your teammates have responded to related questions with Similar conversations.

✅ Know who you’re chatting with by viewing additional info from the user and company profile, including Company notes, Campaigns, Total events and more.

You can start customizing your inbox now. Or, to learn more, visit our help article.