Manage high conversation volume, effortlessly, with workload management

As your business grows, so can your inbound conversation volume. With workload management, you can help your sales and support teams keep response times fast, even as your customer base multiplies. Key benefits include:
​

✅Provide faster replies to customers by ensuring new conversations are only sent to available teammates.

✅Prevent team burnout by setting assignment limits and automatically disabling new conversations from starting when your team is already at capacity.

✅Quickly see what inboxes are approaching or hitting their assignment limits.
​

Workload management is available on Inbox Premium. To learn more about the feature, see our help article.