Our improved Salesforce integration enables more accurate lead routing, ownership, and attribution

You can now send new data from Intercom to Salesforce, including:

• Send the country and continent of leads you capture in Intercom, over to Salesforce (configure here under "Map data sent to Salesforce").

• Create unique lead sources for leads captured by Operator and different Custom Bots. This will give you more granular attribution data for Intercom in Salesforce.

• When a new lead is created in Salesforce via the Intercom Inbox, the owner in Salesforce will now default to the Intercom owner if one is set. (You can enable this here under "Maintain lead and account ownership").

To install our Salesforce integration, head here. To learn more about it, check out this page on our docs site.