🎯Hit your service targets — every time — with new SLA rules

SLA (service-level agreements) rules let you consistently provide specific types of customers with the support they expect. With SLA rules, you can seamlessly prioritize, reply to, and track the conversations that matter most to your business. Key benefits include:

• Manage internal or external SLAs: effortlessly monitor and report on different SLA targets for different customers, like first response time and next response time.
• Prevent SLA breaches: get a real-time view of what conversations need to be replied to and when — without leaving your Inbox.
• Adjusts to when you work: seamlessly integrates with your support team’s office hours, so you always know exactly when you need to reply.
• Optimize service delivery: see if performance goals are met and identify opportunities to improve workflows based on missed targets with SLA reports.

SLA rules are available now for Inbox Premium customers. To learn more about the feature, go here.