New at Intercom
Bots

Increase your team's efficiency by auto-closing incomplete Custom Bot conversations 📥🤖

LeighAnne avatar
Shared by LeighAnne • January 16, 2019

Now it's easier to see conversations that need a reply, by auto closing conversations started by Custom Bots where the customer didn't interact. This cleans up your inbox, allowing your team to work faster and focus on valuable conversations only.

By default this setting will be turned on, but you can turn it off in Operator Settings.