New at Intercom
Outbound Messaging

Automatically personalize campaigns for key accounts by sending messages from, and assigning replies to, their account owners 🙋🏻‍♂️🤝📈

Priyanka avatar
Shared by Priyanka • December 11, 2018

When you select "Owner" in the "From" and "Replies assigned to" fields, you will also select a fallback teammate in case a recipient does not have an account owner. To learn more, check out this doc. This feature is only available on our Messages Premium plan.