New at Intercom
You can now add video clips with captions to your visitor and user auto messages. Video clips will embed full-width in messages and autoplay muted when delivered to recipients. Video clips are great for increasing engagement and adding a personal touch to your messages.
To get started, head to your messages list and edit or create a new message and insert a video clip. Videos must be 40mb or less. To learn more about composing messages and using video clips, check out this doc.