Get a better view of your team’s response time during office hours 🕘📊

You can exclude non-office hours from your Inbox reports, giving you a clearer understanding of your team’s performance. This includes metrics for median response time, median first response time, median first response to leads and median close time.
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To exclude non-office hours in your response metrics, visit the Messenger Settings. Once selected, this setting applies to all teammates in your app.