New at Intercom
Inbox

🆕Never miss an important conversation with our new Inbox priority feature

Priyanka avatar
Shared by Priyanka • October 31, 2018

Keep better track of conversations that need the most attention by prioritizing them. Inbox prioritization lets you mark conversations as priority, so your most important ones always appear at the top of your list. You can:

  • Mark a conversation as priority with one click. All teammates will see a conversation’s priority status, making it easier to collaborate as a team.
  • Speed up your workflow with a new keyboard shortcut for prioritizing conversations. Just type p to add or remove priority.
  • Sort the Inbox by priority so you can see all your important conversations together.

Inbox prioritization live now. See our help article to learn more, or head over to your Inbox to try it out.