New at Intercom
You can now use Messenger Apps in Operator’s follow-up actions based on qualification data you collect. You can send the Content Showcase app, Article Search, or Google Calendar Meetings app. This is in addition to our other follow-up actions including assignment, sending leads to Salesforce, or tagging them.
To learn more, check out our new docs page, and to get started, head to Operator's "Qualify leads" settings.