Have more helpful and personal conversations with notes in inbox profiles

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When answering a user question you want to see all the customer’s relevant information. That’s why the Intercom inbox shows a profile next to every conversation, to give you the context and data needed to answer quickly, and be as helpful and personal as possible.

Now, it's even easier for you to give a great answer, right away, with notes in inbox profiles. The same note you or a teammate add to any customer profile, is now visible in the inbox to the right of every conversation, helping you give the best answer from the very beginning, speeding up work, and making your customers even happier.
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