Send support and sales conversations to the right place, faster

If you use Intercom on your website to capture and convert new leads, but your support team works in a separate tool, our bot Operator can now automatically forward visitors who need support to the right channel:

To direct your customers to the right place for support, and prevent new requests from being created in Intercom, you can share an email, link, or phone number. You can set up this feature in the Conversation routing menu in Operator’s settings.