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Improvements to capture, qualify and convert even more leads with Operator

Priyanka avatar
Shared by Priyanka • January 26, 2018

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We've combined two of Operator's qualification steps into one. Now Operator will ask for a lead’s contact details together with any qualifying questions you’ve set up:

You can also adjust when Operator asks for a lead’s contact details, so you can ask for email first, last, or at any point during qualification. We’ve seen the greatest impact by asking for email first, leading to a 25% increase in emails captured with just a 7% lower completion rate.

You can customize Operator's qualification skill in the settings here.