New at Intercom
📈 💰
We've combined two of Operator's qualification steps into one. Now Operator will ask for a lead’s contact details together with any qualifying questions you’ve set up:
You can also adjust when Operator asks for a lead’s contact details, so you can ask for email first, last, or at any point during qualification. We’ve seen the greatest impact by asking for email first, leading to a 25% increase in emails captured with just a 7% lower completion rate.
You can customize Operator's qualification skill in the settings here.