📊 All-New Respond Reports: Monitor, optimize, and improve performance over time

We’ve completely rebuilt Insights for Respond. An all-new Reports section makes it easy to track your individual teammates, teams, and organizational performance, so you can see what’s happening and where you can improve.

A few highlights:

• Insights into customer happiness, conversation volume, and responsiveness
• Performance drill-down by team and teammate
• Filter by selected date range

Explore all of the new Reports here. Visit our docs for more details.

Note: Respond Reports replaces Respond Insights.