Help customers help themselves when they get in touch

If you're using Educate alongside Respond, now when a user starts a new conversation via the Messenger inside your app, we’ll automatically encourage them to visit your Help Center. This allows them to help themselves while they wait for your team to reply.

The auto responder is smart about who it messages and when—you can read more about how the responder works here.

Currently, this is only available to apps where the default language is English (localization for other languages coming soon). This is just the first step towards making help content automatically available through the Messenger 🚀—stay tuned!