We’ve updated the email collector in our new Messenger to increase the percentage of people that leave their email address after starting a conversation on your website. In our beta tests, the new design increased email collection by over 80%.

Previously, when a visitor started a new conversation or replied to a visitor auto message, the email collector appeared immediately and on its own. We’ve added a message before the email collector that helps set visitor expectations and encourages them to provide their email address. We also delay showing the email collector in real-time scenarios. And now all these components are visible in the teammate inbox. Check out our docs to learn more.