We’ve made two improvements to the information we show about teammates in the web Messenger:

1. Teammates are now considered active as long as they have the Intercom web app open, or if they reply to a conversation from web, mobile, or email. This improves the accuracy of a teammate's last active state.

2. We’ve also improved how we determine which teammates' avatars appear in the app profile card. We now only show teammates who have been the first to reply to a user-initiated conversation in the last week. This helps ensure your users see the people most likely to reply to their message.