Go to Intercom
New at Intercom
Newsfeed
When you reply to a user or contact's message and they're not on your site or in your app, they'll receive your response via email. We've standardized the look of email replies so they're consistent, casual, and personal. Here's how they look:
.Update
Outbound Messaging
Inbox

When you reply to a user or contact's message and they're not on your site or in your app, they'll receive your response via email. We've standardized the look of email replies so they're consistent, casual, and personal. Here's how they look:
Priyanka avatar
Shared by Priyanka • September 28, 2015

This new design will be used in all cases except for when a user replies to a plain email. In this case, the plain email template will be used for the admin's reply for consistency.