Manage external participants and conversation history for emails ✨

Reduce duplicate conversations with updates that help you manage external participants and conversation history for emails.

Managing external participant replies

All new replies created (even from external participants like bcc'ed users) will be added to the same conversation thread.

Additionally, when external participants reply, teammates can add them as participants or ignore them thereby not changing the overall list of participants associated with a conversation.

When teammates have added someone as a participant, the reply will continue being tagged with an option to edit participants.
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Manage conversation history

Admins now have the ability to manage conversation history by visiting Settings > Email > Other settings > Remove conversation history from message threads.

When this setting is ON:

• Teammates will not be able to see conversation history in the composer.
• End users will not see historical context that gets added to the reply.

When this setting is OFF:

• Teammates will be able to see conversation history in the composer. They can delete the history for every reply they draft and send.
• End users will also be able to see the historical context of a teammate's reply, which will depend on whether the teammate has chosen to retain or delete it.