Support Pro

For customers on our product, you can now automatically assign conversations to the right team or teammate with Assignment Rules.
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Assignment Rules can be based on the content of the message and anything Intercom tracks about who it's coming from. This means you no longer need to waste time manually triaging messages, and your customers will get the best response, faster. Watch this quick video to see how it works, learn more in our docs, and create your first Assignment Rule.