New at Intercom
Inbox
AI
Update

Speed up your response times using AI assist in the inbox 🚀

Alissa avatar
Shared by Alissa • September 19, 2023

Our AI assisted inbox features are now officially out of beta and generally available:

  • Expand or rephrase: Write shorthand customer responses in the Inbox and let the AI generate a complete suggested or rephrased message.
  • Change tone: Be more casual/friendly or more formal depending on what suits your business or the situation.
  • Summarize: Create an AI-generated summary of a customer conversation, helping you quickly get up to speed with conversations.