Automatically convert your conversations into tickets 🎟️

Have a load of complex email queries that come through, that you just want to start off as a ticket? Now you can!

We've added a setting that allows you to automatically convert all inbound emails into a customer ticket type of your choice.

For further personalisation, or to enable all conversations to be auto-converted into tickets, we've also built a new 'convert to ticket' action in Workflows. Just choose your trigger and rules, and select the ticket type you want to convert to.
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