New at Intercom
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Feature update
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Quickly find tickets and conversations you created 🔍

Andrea avatar
Shared by Andrea • December 12, 2023

Now you can see any tickets and outbound conversations you’ve created quickly and easily in the left hand side bar. This will help you:

  • Save time searching for items you’ve created, even when they’re assigned to someone else.
  • Have greater visibility over tickets or conversations you started.
  • Follow up on any conversations that might still need your attention.

Read more about how it works here.