New at Intercom
Our new 'Unresolved questions' report allows you to gain insight into the questions that are unresolved by Fin.
With this, you can see a high-level view of the questions, or zoom into individual conversations to pinpoint areas for improvement in your content or AI Chatbot setup.
Create a new piece of content (or edit an existing piece) that answers the unresolved question. Next time a user asks the same question, the chatbot will know the answer!