Fin now supports your customers in 45 languages

Fin multilingual is now out of Beta and available to all. Support your customers with Fin in 45 languages—no extra setup required.

In addition to English, Fin now supports conversations in Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).

Multilingual for Fin has enabled powerful new use cases including AI-powered customer service, automatic customer resolutions, and 24/7 support for new countries and for non-English speaking customers. Multilingual for Fin makes it easier than ever to offer consistent, repeatable support wherever your customers are and in whatever language they interact in.

During the Beta, we saw our customers' average Resolution Rate increase by 7pp (over 30%).

It’s also incredibly easy to keep on top of Fin’s performance across the different languages and regions where you offer support. Simply filter the Fin Report by language to see resolution rate, deflection rate, answer rate, involvement rate and more (including our newest report for unresolved questions).