Improved email automation targeting with new email predicates

We have introduced new Email predicates so that you can better target your email automations:

• Email Recipient: use this predicate if you want to target any email address(es) users add to the "To" or "Cc" fields
• Email To: for targeting email addresses users add only to the “To” field
• Email Cc: for targeting email addresses users add only to the “Cc” field

With this, you can:

• Define the audience you want to target for your automation to ensure that your automations only trigger in the intended scenarios.
• Create branches within Workflows to trigger conditional logic

Here are some examples of how you can use this:

1. Ensure Fin only replies when your support team has been emailed directly, and not just Cc’d

2. When your support team has been cc’d to an Email, you can enable Fin to reply to these emails by using Email Cc in audience targeting; you can instruct Fin to wait for some time before replying to give your teammates a chance to reply first.

3. You can also use these predicates as branches within a workflow. In this example, Fin replies immediately if the support email address is present in the To field, but waits for one hour before replying if the address is only in Cc.