New at Intercom
We've introduced a new Workflow action called “Resolution limit reached” that can be used to trigger a backup workflow once your Fin AI Agent usage limit has been reached. There are two ways to set this up:
Use case 1: Workflow branching
Create a workflow branch with the “Let Fin answer” step as one branch path, and the new “Resolution limit reached” action as the other path.
Use case 2: Audience targeting
Use the new action in the Audience panel. This workflow will trigger once the usage limit has been reached.
Note: this is available to customers with access to the Workflows product.