Set up a backup workflow when Fin AI Agent reaches a resolution limit

We've introduced a new Workflow action called “Resolution limit reached” that can be used to trigger a backup workflow once your Fin AI Agent usage limit has been reached. There are two ways to set this up:

Use case 1: Workflow branching

Create a workflow branch with the “Let Fin answer” step as one branch path, and the new “Resolution limit reached” action as the other path.

Use case 2: Audience targeting

Use the new action in the Audience panel. This workflow will trigger once the usage limit has been reached.

Note: this is available to customers with access to the Workflows product.