Changes to how Custom Data Attributes are created with Intercom

Shared by Davy • August 26, 2024

We’ve made a change to how Custom Data Attributes (CDAs) can be created in Intercom.

CDAs can no longer be created via the following methods:

This change does not affect updates to existing CDAs, it only applies to CDAs in a messenger payload that don't yet exist in your workspace.

The methods available for creating CDAs in your workspace can be found by following this link.

This change will give you more control over what CDAs are created in your workspace.