New at Intercom
Feature update
Reporting
Fin

Fin Content Reporting: Understand how your content powers AI resolutions 📊

Ahmad avatar
Shared by Ahmad • September 20, 2024

Understand which content is contributing most to your AI resolutions and use these insights to make data driven content decisions.

What's new:

  • Fin content performance reporting has moved to the AI Agent and AI Copilot reporting sections.
  • You can track which content was involved in an AI Answer and if it resulted in a resolution.
  • You can sort by involvements or resolutions to understand which content is having the most or least impact on resolutions.