Boost your support performance with the new Holistic Overview Report

Shared by Ángela • October 08, 2024

Gain visibility into the overall health of your entire support operation with a unified view of human and automated support in one comprehensive and detailed report. Our new Holistic Overview Report brings together the most critical support KPIs, allowing support leaders to:

Monitor both Teammate and Fin AI Agent performance side-by-side
Understand how conversation volume is distributed across different agents and resolution paths
Identify top customer contact reasons and topics driving low CSAT
Track key metrics like resolution rate, response time, and customer satisfaction

With this powerful new report, you can make data-driven decisions to improve your support efficiency and customer experience.

Learn more about the Holistic Overview Report