New at Intercom
New feature
Support
Inbox

Conditional attributes are now available for conversations πŸŽ‰

Sze avatar
Shared by Sze β€’ January 31, 2025

You can now conditionally show specific attributes and attribute options based on the value of a previous attribute.
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This new capability improves data collection accuracy and creates a smoother experience for your teammates in the Inbox. For instance, if a teammate picks β€œComplaint” as the Category of the conversation, you can automatically display only attributes relevant to the Complaint category.
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