Phone: New Ways to Manage and Improve Your Calls
Shared by Peter
• January 07, 2025
We’ve introduced new tools to give teammates and managers greater control and flexibility over phone conversations:
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3-Way Calls: Add teammates or external numbers for quick collaboration.
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Warm Transfers: Share context before transferring calls for a smooth handoff. Find out more here.
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Call Listening: Managers can monitor live calls to provide real-time support. Find out more here.
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Call Blocking: Block spam with a custom blocked numbers list.
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Manual Call Assignment: Take calls from the queue before they’re auto-assigned.