New at Intercom
Phone
Product update
Support

Phone: New Ways to Manage and Improve Your Calls

Peter avatar
Shared by Peter • January 07, 2025

We’ve introduced new tools to give teammates and managers greater control and flexibility over phone conversations:

  • 3-Way Calls: Add teammates or external numbers for quick collaboration.
  • Warm Transfers: Share context before transferring calls for a smooth handoff. Find out more here.
  • Call Listening: Managers can monitor live calls to provide real-time support. Find out more here.
  • Call Blocking: Block spam with a custom blocked numbers list.
  • Manual Call Assignment: Take calls from the queue before they’re auto-assigned.