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New UI for Fin answers and handover to teammates in the Messenger

Eve avatar
Shared by Eve • January 27, 2025

We’ve introduced key changes to the Fin AI Agent experience in your Messenger.

  • New answer card design: Fin AI Agent replies are easier to read thanks to improved formatting.
  • Expandable Messenger: Customers can now expand the width of the Messenger, eliminating the need to scroll to view all of Fin’s answer.
  • Improved handovers: We’ve made it easier to understand who is currently handling the conversation and whether it's been handed over from Fin AI Agent to teammate.