New at Intercom
Reporting

Introducing a new reporting experience πŸ“Š

Francesca avatar
Shared by Francesca β€’ January 31, 2025

Hi there,

12 new pre-built reports, highly customizable charts, deeper root-cause analysis and more. Get actionable support insights faster with our new and improved reporting capabilities.

Build powerful reports in minutes
Choose from 12 new pre-built templates or start from scratch. Drag, drop, resize, and apply filters to focus on what matters mostβ€”like response times, customer satisfaction, or team performance.

See the details behind your data
Understand the β€œwhy” behind your metrics and reveal the trends behind your data with advanced filtering options, transparent metrics and new chart drill-in tools.

Keep stakeholders informed
Instantly export your data to CSV for further analysis or share reports with your leadership team to help make informed decisions, faster.

Control access and stay organized
Use new folders and access controls to keep your reports organized, share new insights with your teams, and manage access to sensitive data.

πŸ‘‰ Check out all new reporting improvements here.