New at Intercom
Phone
Product update
AI

AI-Generated Phone Call Summaries

Vinnie avatar
Shared by Vinnie • February 10, 2025

We’ve made it easier to get up to speed on past calls—no need to sift through full transcripts! Our new AI-generated summaries automatically capture key details from call transcripts and post them to the conversation. This helps your team quickly understand past discussions and follow up with confidence.

To enable transcript summaries, head to Phone Settings and toggle on Summaries under Transcripts options. This feature is subject to Intercom’s Additional Product Terms.