New at Intercom
Fin Guidance lets you customize Fin’s responses to match your support policies and communication style. When Fin sends a message to your customer, it will take the guidance you’ve created into account.
Here are some ways you can guide Fin’s behavior:
With Fin Guidance, you can fine-tune responses to improve accuracy, enhance customer experience, and streamline escalations.
Learn more about Fin Guidance in this help article and try it out today! 🚀