New at Intercom
Feature update
Inbox
Improvement

You can now Cc people in emails sent from the inbox

Kim avatar
Shared by Kim • February 10, 2025

**This feature is temporarily unavailable but will be re-enabled as soon as possible.**

When sending an email from the inbox you can now:

  • See and control who is in the ‘To’ field and who is in the ‘Cc’ field, and
  • Put multiple people in each field.

When replying to a customer email from the inbox, the sender of the last message will be in the 'To' field with all other participants Cc'ed. You can change these defaults pending your preferences.